At CCHC we believe case management is a critical piece of the puzzle to properly support and ensure success for those experiencing homelessness. Homeless case management refers to a structured and client-centered approach aimed at assisting individuals or families experiencing homelessness. The primary goal of homeless case management is to provide support, guidance, and resources to help homeless individuals or families transition out of homelessness and achieve stable housing and self-sufficiency. This process typically involves several key components:
Assessment: Homeless case managers begin by conducting comprehensive assessments to understand the unique needs, challenges, and goals of each client. This includes evaluating their housing history, mental and physical health, substance use, employment status, and other relevant factors.
Goal Setting: Based on the assessment, homeless individuals or families and their case managers collaboratively set specific, measurable, and achievable goals. These goals may include securing stable housing, accessing healthcare services, obtaining employment, and addressing any underlying issues contributing to homelessness.
Service Planning: Case managers develop individualized service plans that outline the steps and interventions needed to achieve the established goals. These plans may include connecting clients to various support services, such as housing assistance, mental health counseling, addiction treatment, vocational training, and legal aid.
Service Coordination: Case managers play a crucial role in coordinating and facilitating access to the necessary services and resources. This may involve referrals to partner agencies, arranging transportation, scheduling appointments, and advocating on behalf of clients to remove barriers to housing and services.
Regular Monitoring: Homeless case managers maintain ongoing contact with their clients to track progress and provide support. They may conduct regular check-ins, adjust service plans as needed, and offer crisis intervention when necessary.
Advocacy: Case managers often serve as advocates for homeless individuals or families, helping them navigate complex systems, such as housing programs, social services, and healthcare. They may also advocate for policy changes that address homelessness at a systemic level.
Empowerment: A key aspect of homeless case management is empowering clients to take control of their lives and make informed decisions. Case managers work to build clients' skills and self-confidence, fostering independence and long-term stability.
Housing Placement and Retention: A central objective of homeless case management is assisting clients in securing safe and stable housing. Case managers may help clients locate affordable housing options, complete housing applications, and provide ongoing support to ensure housing retention.